Why does performance follow a particular path? Here are some of the pieces: the time chart of one or more performance measures (e.g., profits, sales, service levels), with scale and timingthe list of likely resources involved (e.g., customers, clients, staff, products, services, cash, capacity)the chain of immediate causes for that performance, often with simple arithmetical relationships (e.g., gross margin, revenue, labor costs, customer demand)at the head of those causal Read More