Module 1: Overview of Operations Management
- Operations Management
- Introduction to Operations Management
- Operations Management for Manufacturing
- Operations Management for Service Providers
- The Systems View of Operations Management
- The Process View of Organizations
Module 2: Operations Strategy
- Approaches to Strategic Management
- Who Is Responsible for Strategy Development?
- Building and Managing the Strategic Architecture
- Strategic Planning and Ten-Ten Planning
- The Five Forces of Industry Competitive Advantage
- Powerful Resources
Module 3: Consumer Behavior
- Innovation
- Product Concept Generation
- Framework for Successful New Product Development
- New Product Development Process
- Conceptualizing Products/Services Using FAD
- Using Cost-Volume-Profit Models for Sensitivity Analysis
- Cost-Volume Profit Analysis for Single-Product Companies
- Influences on Consumer Behavior
- Product Development
- Methods of Production
Module 4: Supply Chain Management
